Troubleshooting
All networks, either the supply chain or your home setup can have problems. If there are major issues then B4RN post a notice on the service status page of their website , b4rn.org.uk/support/service-status and most people can access this on their phones via mobile data to check. If you have given B4RN your mobile number they will text updates and info to you. If there are no issues on the main feed to your house, and if you have no internet, read on for some tips.
- Internet not available
If the Internet light is green and active (labelled with a <> symbol on a Genexis router, labelled as Internet on a Zyxel router) and you use some form of Wi-Fi extender/booster/mesh to extend your Wi-Fi through the house, please follow these steps:
Systematic reboot:
Turn the power off on the B4RN router.
Turn the power off on each of the Wi-Fi extender/booster/mesh units. Make sure you don’t miss any. You can turn the power off at the power socket or there maybe a power switch on the units.
Turn the power back on to the B4RN router and wait 3 minutes
Now turn the power on to the Wi-Fi extender/booster/mesh units starting with the one nearest the B4RN router.
This should resolve the issue, if not, please contact B4RN helpdesk for a connection check.
- No wifi available
Important! You may be using Wi-Fi extenders or a Wi-Fi Mesh system to extend Wi-Fi to other parts of the house. It could be that one or more of those units has been turned off or has lost connection to the B4RN router in some way. Check the instruction manual or manufacturers support website for details of troubleshooting issues with such devices. If you're still experiencing an issue, we'll do our best to assist on the facebook user group, or ring the b4rn helpdesk.
If you are not using a mesh or boosters:
Check the above, and then check the wifi light is on as well. Follow the steps to turn the wifi back on if it has been turned off.
if the wifi light is on the router, then restart the device you are trying to connect.
If there is no wifi light on the router, depending on the router type, do the following:
Zyxel routers have a button to turn wifi on and off. Most Genexis routers have a WPS button on the right hand side of the router. Pressing this for 10 seconds will turn the router Wi-Fi back on. If pressed again for 10 seconds, it will be turned off. This button is normally used for WPS pairing in which case, a 5 second press will initiate pairing.